RETURN
Rings can be returned within 30 days in new and unworn condition.
- Custom Rings
- Memorial Rings
- Engraved rings
The return shipping is not covered. The original order shipping costs are not eligible for a refund. A $29.95 processing fee applies to all rings returned. Rings containing gold will be subject to an additional fee of 25% based on the ring's full retail price. Rings must be in unused condition. If the ring shows signs of use, it will be sent back and no refund will be issued.
If your item qualifies, please mail your ring to: Sesto Synergy 850 St Paul Street Rochester, NY 14608
No problem. If the original packaging is missing, $10 will be deducted from your refund to cover replacement costs.
Return shipping is not included.
Once we receive the ring, please allow 2-3 business days for processing. You will receive a confirmation email when your refund has been issued.
REPAIR
Whether it’s light wear or more noticeable damage, we’ll do our best to restore your ring to its original condition.
Submit the form below with clear photos of your ring and a brief description of the issue. We’ll review the condition and send you a quote and repair options.
For damage beyond repair, we may recommend a full remake. If that’s needed, we’ll walk you through the process.
Repairs typically take 4-6 weeks from the time we receive your ring.
Yes. We offer a repolishing service to help restore the ring’s surface finish. Send us photos of your ring so we can confirm what results to expect from the process. Please note that repolishing will not fix deep or structural damage.
Absolutely! Each and every ring that contains delicate materials such as the wood, deer antler, and minerals is protected with a resin that is waterproof. This allows you to wear your ring 24/7 with complete peace of mind.
Our rings are made to be worn every day, but we recommend removing them when:
• Handling tools or heavy equipment
• Lifting weights or working out at the gym
This helps prevent unnecessary wear, impact damage, or scratching.
Exchanges
If you’d like to exchange your ring for a different design, we’re happy to help as long as it’s returned in unworn condition within 30 days of delivery.
Here’s how it works:
- $29.95 exchange fee applies.
- If your new design costs more, you’ll just pay the difference.
- If your new ring is less expensive, no refunds are given for the price difference.
Important Notes:
Exchanges are available for rings valued up to $500.
For rings over $500, you’ll pay the $29.95 fee + the difference in price between your original and new selection.
Rings must be returned in unworn, like-new condition. Any signs of wear may void the exchange eligibility.
The return shipping is not covered. The original order shipping costs are not eligible for a refund. A $29.95 processing fee applies to all rings returned. Rings containing gold will be subject to an additional fee of 25% based on the ring's full retail price. Rings must be in unused condition. If the ring shows signs of use, it will be sent back and no refund will be issued.
If your item qualifies, please mail your ring to: Sesto Synergy 850 St Paul Street Rochester, NY 14608
No problem. If the original packaging is missing, $10 will be deducted from your refund to cover replacement costs.
Return shipping is not included.
Once we receive the ring, please allow 2-3 business days for processing. You will receive a confirmation email when your refund has been issued.