Frequently Asked Questions
First, print out this guide and use it to measure your finger.
Next, Grab a Sesto Synergy Replica Ring to try on in the comfort of your own home. Replica Rings are the most accurate way to confirm (and feel confident about) your new ring. Not only do these rings help you hone in on the correct size, they also let you experience the different thicknesses, widths, and profiles we offer as well!
Note: All free Replica Rings come with the SESTO SYNERGY engraved on the outside.
Want to score a Replica Ring without our logo and size engraving? Add a set to the purchase of any Sesto Synergy ring and we will ship you three Replica Rings instantly. The first is in the size you have chosen, with one a 1/4 size larger and one a 1/4 size smaller. Just to make sure all your bases are covered!
Psst! Need a size smaller than 4 or larger than 14.75? We can make you one - just contact us!
Thanks to our Replica Rings, getting the perfect size has never been easier. But, changes happen and that is why Sesto Synergy is pleased to offer one free resizing for each non-customized ring purchased if returned within 30 days.
Want to make sure your ring fits for life? Check out our exclusive Lifetime Warranty and Resizing Program!
All of our rings are made-to-order. Current lead times are:
• Rings that don't contain gold: 1-2 Weeks
• Rings that contain gold: 3-4 Weeks
Need your ring sooner? We offer Rush Production which shortens lead times to the following:
• Rings that don't contain gold: 3-5 Days
• Rings that contain gold: 1-2 Weeks
Exchanges can be made on non-customized products only and must be initiated within 30 days of purchase.
Please note: the customer is responsible for differences in material cost.
At Sesto Synergy each ring is made to order. Therefore, a restocking fee of $30 applies to any ring being returned for a refund. To be eligible for a refund, all rings must be in new and unused condition.
Please note: Custom materials, engraved products, and customized rings can not be returned.
We offer free a refinishing service for all of our rings. Simply send your ring back to us anytime you would like, and we will bring it right back to new with a polish and shine. Simply contact us to get started!
Please note: deep scratches cannot be removed but we do offer repair service if needed. Shipping costs are not included in this free service.
Customization
We are excited to offer you free engraving on any ring!
Want to customize it even further? Whether you would like a different inlay, inner sleeve, width, or want to use your own materials - we can work with you to make your perfect ring. Simply contact us.
Please note: rings that are customized in any way are not eligible for resizing, exchanges or refunds.
Want to ensure the perfect fit for your custom creation? Be sure to add on a set of free Replica Rings to your purchase!
Warranty
At Sesto Synergy, our rings are made to last. You can wear them as long as you like. We also back our products with a 2-year warranty. So, if anything ever happens to your ring due to craftsmanship we will either fix it or replace it for free! Normal wear and tear is not covered by this warranty.
Looking for a way to protect your customized ring? By joining our Lifetime Warranty & Resizing Program your new, custom ring will be protected by our no-nonsense Lifetime Warranty and you will gain access to one complimentary ring resizing. So, you can wear your ring with peace of mind!
Shipping
All of our orders are shipped via USPS First Class Mail. Upgrades for both domestic and international orders are available at checkout.
International orders
Although Sesto Synergy ships worldwide, the customer is responsible for all taxes and fees that may apply. Furthermore, we are not responsible for delays due to customs. We strongly recommend that our international customers upgrade to UPS to avoid delays.